Our Policies
Please review our policies before your appointment. We appreciate your understanding and cooperation.
Cancellation Policy
We require at least 24 hours’ notice for all cancellations and rescheduling. Late cancellations (less than 24 hours) and no-shows will forfeit the non-refundable deposit. If you have an emergency, please reach out as soon as possible and we will do our best to accommodate you.
Deposit Policy
All bookings require a non-refundable deposit processed securely through Square to confirm your appointment. The deposit is applied toward your total service cost at checkout. This helps us reserve your time and maintain availability for all clients.
Late Arrival
We understand that things come up. If you arrive late, we will do our best to accommodate you, but your treatment time may be shortened to stay on schedule for our other clients. If you are running more than 15 minutes late, your appointment may need to be rescheduled and the deposit may be forfeited.
Health & Safety
Your safety is our top priority. Please inform your aesthetician of any medical conditions, allergies, medications (including retinoids and blood thinners), or recent cosmetic procedures before your treatment. A patch test may be required before certain chemical peels and corrective treatments. We reserve the right to modify or decline a service if we believe it may not be safe for your skin.
Minor Policy
Clients under 18 require parent or legal guardian consent prior to treatment. Clients under 15 must be accompanied to their appointment by a parent or legal guardian. Depending on age, service, and comfort level, a parent or legal guardian may be asked to remain nearby during treatment. Clients ages 15–17 may attend alone with signed parental consent.
Communication
We typically respond to all emails and inquiries within 24 hours during business hours. For the fastest way to book or reschedule, please use our online booking system. For urgent matters, email us at solevaaesthetics@gmail.com.